Frequently Asked Questions

Conference FAQs

Why was the Healthy Brain & Well-Being conference moved?

Different event attendees are looking for different things; when we gathered feedback from our past events, we discovered that what may be useful for health care professionals may not be as useful for caregivers or individuals living with brain injury. This is why we originally created two separate streams. Upon further evaluation, it was determined that the Healthy Brain and Well-Being speaker symposium would be more accessible at a later date.

Am I able to get a refund for the Healthy Brain & Well-Being conference if I am unable to attend on September 16?

Refunds will be issued.

How much does the June 2-3 conference cost?

The registration fee for the conference is $119. Registration gives you access to two days of presentations, exclusive networking opportunities, and the exhibit hall.

Will there be any in-person conference events?

There are no in-person conference-related events. COVID-19 greatly impacted everyone, and we were no exception. But we are embracing hosting our conference virtually because it means we are able to truly be a national conference, and at the same time be more accessible to people who were previously unable to attend due to travel or financial reasons. So while we may have in-person events in the future, the Brain Injury Canada Conference is going to be virtual from now on.

Is there a cancellation fee if I wish to cancel my registration?

All cancellation requests must be sent in writing to [email protected]  Requests received by May 21st will receive a 50% refund. No refunds will be granted after May 21st.

What time zone are the sessions being streamed in?

The session schedule is in the Eastern Standard Time (EST) Zone.

Is the conference being recorded?

The June 2 & 3 conference is being recorded, and sessions will be available to people who have purchased a conference pass on the Pheedloop platform until December 31, 2021.

How can I ask questions at the virtual conference?

After each speaker, we will hold a live Question and Answer period.  You can submit your question in the Q&A feature.  While we strive to ensure all questions will be answered, we have a busy schedule so may be restricted by time. 

How can I get copies of speaker presentation slides?

Speaker presentations will be posted on their speaker pages and in their presentation section on PheedLoop.

How do I receive a Certificate of Attendance?

If you wish to receive a Certificate of Attendance, please email [email protected] after June 4th. Certificates will be emailed out by June 15, 2021. 

Why isn't your conference line-up more diverse?

We designed our conference this year based on a list of topics we wanted to cover. The presenters are leaders in their respective fields and foremost experts on their topics. Brain Injury Canada recognizes the need for more diverse research and funding in order to see more inclusive and representative results. It is one of our goals to find ways to support diverse research in the field of brain injury so we can feature that research in the future.

Technical support FAQs

How are you hosting the conference online?

We are using an online conference platform called Pheedloop, which is known for being intuitive and user-friendly, for our health care provider conference June 2-3. Pheedloop has a lot of great networking and presentation features, so it’s a good choice for our first stream.

What do I need to attend the virtual conference?

I'm having problems with registering

If you are having trouble registering, try using the Google Chrome browser. If you are still having problems, please contact [email protected] and include your name and what your problem is.[/gdlr_tab To attend the virtual conference, you need a good internet connection, your device or computer, and a valid registration. You will receive login details a few days prior to the conference.(when do they receive this)

How do I use Pheedloop?

When you register for our conference on Pheedloop, you’ll be given a login. Once we make the conference event live, you’ll be able to login and watch sessions, visit the exhibit hall, and network with other attendees. We’ll be sharing a video on how to navigate our conference soon.

Where do I go if I experience technical difficulties?

There are chat features in both Pheedloop and Zoom. If you’re having issues, you can use that to let us know. We’ll also be sharing some guidelines on how to use both platforms closer to the date of the conference that will address technical features.